The attendee fee for the virtual conference is $50 USD. This gives you access to all the presentations from May 3 - May 7 and to the poster session. Please note that if you’re interested in attending a tutorial, that is a separate registration process and an additional fee for each tutorial that you join.

• Prior to May 3, you’ll receive an email with a link to access the virtual conference.
• You can also visit https://svc.swoogo.com/confreg/virtualhub to access the session at any time.
• You will need access to the internet in order to participate. There is no special app you’ll need to use as everything will be viewed from your browser. We recommend Chrome.
• You’ll be asked to login. Use your email and the password that you created during the registration process (if you don’t remember your password, you’ll be able to reset it)
• Once you’re in, you can view the presentations from the “Watch the presentations” or “My agenda” pages.

If you’re not sure what your password is, you can easily reset it.

• The easiest way is to just click here.
• You’ll be asked for your email address. Once you submit that, you’ll need to check your email folder for instructions (look in your spam or junk folder if you don’t see the email).
• Look for an email from jacque.matanis@svc.org with a subject line of Reset Password.
• Click on the blue Reset Password button.
• Type in your new password.

Starting April 19, you'll receive an email notifying you that you can now select presentations to create your own personalized agenda. Here are the steps:

• Prior to May 3, you’ll receive an email with a link to access the virtual conference.
• You can also visit https://svc.swoogo.com/confreg/virtualhub to access the session at any time.
• You will need access to the internet in order to participate. There is no special app you’ll need to use as everything will be viewed from your browser. We recommend Chrome.
• You’ll be asked to login. Use your email and the password that you created during the registration process (if you don’t remember your password, you’ll be able to reset it)
• Once you’re in, you can view the presentations from the “Watch the presentations” or “My agenda” pages.

Once you’re in the presentation room, there is a chat box on the lower right corner. You can post your questions there and we’ll give it to the moderator to ask the presenter. Please note that there is a limited time for Q&A so if we apologize if we didn’t get to your question.

• On the navigation bar go to Full agenda.
• You’ll see tabs listing the agenda listed by day. You can also sort by presentation name, session type and speaker.

For those we received permission from, the recorded presentations will be available after the conference. We are not recording the Q&A portions. You’ll receive an email on how to access the recordings after the conferences.

All presentations take place in Eastern Daylight Time/EDT (UTC -4:00).

We are unable to share the actual presentation deck in its original format. If a presenter has opted to publish the manuscript or the PowerPoint presentation in our Conference Proceedings which are published in autumn you can find it there as the Conference Proceeding will be posted online and access to the Conference Proceedings is free, You may also try to reach out directly to the individual presenter to request a copy.

You’ll find the posters on the navigation bar under Posters. Right now this area only has the description of the poster and the author. Once the conference is live, you'll be able to access the posters. At this point you'll also be able to email the author if you have any questions.

Yes. You can sign up until the day of the tutorial. Visit the tutorial website to register.

There are two ways to request a copy. You can email Jacque Matanis to request an invoice.

You can also sign in into your registration then click on the red Continue button. It will bring you to your receipt. Once there you can print or email yourself the receipt.

For our live conferences, we do have exhibiting opportunities. However for this virtual conference there is not an exhibiting component. SVC is a membership organization and we’d be happy to have you join. For information about our membership offerings and sponsorship opportunities, please contact Frank Zimone, the SVC’s Executive Director.

If you’re unable to find your answer here, please reach out to Jacque Matanis for assistance. (link to jacque.matanis@svc.org.