Frequently Asked Questions

Each tutorial is $250. One of our tutorials requires a text book which is an additional fee. Please note that if you’re interested in attending the SVC TechCon May 3-7, that is an additional registration fee of $50 and a separate conference registration.

  • Prior to your tutorial date, you’ll receive an email with a link to access the tutorial.
  • You will access the tutorial through the Swoogo application on the internet, however you will also need to download the Zoom client to your device to participate.
  • From the email you receive, click on the link to your tutorial.
  • You’ll be asked to login. Use your email and password you created during the registration process (if you don’t remember your password, you’ll be able to reset it).
  • Once you’re in, go to view My agenda and you can access the tutorial from there.

If you’re not sure what your password is, you can easily reset it.

  • The easiest way is to just click here.
  • You’ll be asked for your email address.
  • Once you submit that, you’ll need to check your email folder for instructions (look in your spam or junk folder if you don’t see the email). Look for an email from with a subject line of Reset Password.
  • Click on the blue Reset Password button.
  • Type in your new password.
  • Once the tutorial has started, you’ll use the Zoom chat feature to ask questions.
  • Go to Chat at the bottom of the Zoom window.
  • You can send the question directly to the presenter by clicking on the arrow next to everyone and then selecting the person you want to send the question to.
  • Depending on the number of registrants the instructor may opt to enable everyone’s camera and microphone. If this occurs we request that you follow standard video meeting etiquette and keep your microphone muted unless you are asking a question.

Yes. You can sign up for a tutorial until the day of the tutorial.

  • Log in to the site as if you’re going to modify your registration (if you forgot your password, see the instructions on how do I reset my password).
  • Once in click on the red Continue button. Keep hitting the red Continue button until you get to the tutorial selections.
  • Pick the tutorial you want and click on Continue.
  • You’ll come to the payment page where you’ll need to add your credit card information to purchase the additional tutorial.

All presentations take place in Eastern Daylight Time/EDT (UTC -4:00).

The tutorials are not being recorded.

Approximately one week before the scheduled date of the tutorial you will receive a link that will allow you to download a copy of the notes for the specific tutorial you have registered for. If you registered for a tutorial where there is a separate charge for a textbook you will also receive a link to download the associated e-book.

There are two ways to request a copy. You can email Jacque Matanis at to request an invoice.

You can also sign in into your registration then click on the red Continue button until you’re at the Confirmation page. On the confirmation pages there’s a button that says receipt/invoice.

For our live conferences, we do have exhibiting opportunities. However for this virtual conference there is not an exhibiting component. SVC is a membership organization and we’d be happy to have you join. For information about our membership offerings and sponsorship opportunities, please contact Frank Zimone the SVC’s Executive Director.

If you’re unable to find your answer here, please reach out to Jacque Matanis for assistance.